We helped an insurance giant save £6,000 per month   

Discover how automation helped Gallagher significantly lower their printing and postage costs  

About the Client 

Founded in 1927, Gallagher is one of the world's largest insurance brokerage, risk management, and human resource consulting firms. They employ over 43,000 people and provide services in more than 130 countries. 

The Challenge 

Balancing change and a new brand 

Gallagher had two key requirements. They needed to transform and future-proof their delivery, but at the same time, they also had to roll out a new visual identity.    

There was a strong push in the business to digitise and automate their customer communications. Because in the current economic climate, efficiencies and costs had to be found in order to remain competitive. 

Alongside this goal, the business was also eager to showcase its new stylish brand. Deadlines were tight, but it was critical that the new look was released quickly. 

The Solution 

A seamless BAU customer communication experience 

At its heart, our solution focused on automating manual processes and injecting new life into their communications which included: 

• Automated transactional mailing workflows 

• End-to-end document management service 

• Composition 

• Editing 

• Proofing 

• Archiving  

We also created full-colour digital daily mailing services and redesigned the company’s information architecture, optimising production efficiency and reducing costs.

The Results 

Fewer pages, lower costs, happier customers

The impact was clear for all to see with £72,000 in annual savings, communications cut by an average of 4 pages (quotations, sales, and adjustments), and renewal Invitation packs reduced from 15 to 9 pages.  On top of this, we also consolidated their processes into a hybrid mail stream to further boost efficiency.